Refund and Returns Policy

This policy was updated October 2024

Faulty products

If a product you have purchased from MTBC is faulty, damaged (excluding damage caused by misuse), wrongly described or breaches a consumer guarantee, we will cheerfully refund your money, exchange or, where possible, repair the product. .

To make a claim under our faulty returns policy, please contact beer@murraytowns.au to organise the return of the product.

We will ask you for a valid proof of purchase when returning a faulty product. Some examples of acceptable proof of purchase are your original receipt, tax invoice, a credit card statement clearly showing your purchase at MTBC. If your purchase incurred a delivery fee, then we will also cover the cost of delivery for the return.

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the products repaired or replaced if the products fail to be of acceptable quality and the failure does not amount to a major failure.

Change of mind return

MTBC happily gives you a refund or an exchange if you have changed your mind on a purchase, provided that the product is:

• returned within 30 days after it has been purchased;
• within its use by or best before date;
• still in its original packaging (eg. when the product was sold in a carton, the carton must be unopened); and
• not opened or damaged, and in a re-saleable condition.
• Drinks that have been chilled then allowed to return to room temperature are often compromised in quality and not re-saleable. When purchasing for an event, please take this into consideration.

 

Please also bring your proof of purchase (for instance your original receipt, tax invoice or a credit card statement clearly showing your purchase at MTBC) with you when returning a product under the change of mind policy. Please note that the delivery fee incurred will not be refunded if a purchase is returned as part of the change of mind policy.

Contact Us

If you have any questions please contact us at:

Email: beer@murraytowns.au

Phone: 0481 720 577